Customer satisfaction to plain speaking software

‘Plain speaking’ software from HBXL has helped Lincolnshire based Kuno Jackson Builders not only win a regional award from the Federation of Master Builders (FMB) but develop a successful business in and around the area in which it operates.

Providing work from extensions, loft conversions and new builds, the Sleaford-based building firm was awarded the FMB’s Yorkshire & Trent’s regional title in the small renovations category in its Master Builder of the Year awards.

A nationwide search to find the best builders in the UK nominations must come from a satisfied client and builders are judged on their technical ability together with their customer service skills.

With thirty years’ experience in the construction industry, Boss Kuno Jackson has used HBXL’s EstimatorXpress for more than a decade and said the quick, accurate and up-to-the-minute software had played a crucial part in the firm’s success and it clinching the award.

Kuno said: “I have used EstimatorXpress since it first hit the market and have sworn by it ever since to price up everything from small household renovations to £5m building projects.”

Nominated by client Annette Southcott in Lincoln, Kuno said the software provided clear information that clients large and small could grasp.

He added: “It’s all about communication. We can provide a plain English print off for the client and back up every quote giving them complete confidence in the work in hand and exactly what it will cost. This helps avoid some of the breakdowns you see when customers believe the builder has either exceeded or not completed the work expected.

“It is also possible, given full information from the client, to complete a substantial quote in a day whereas before we used this software it could take up to two weeks. We save a massive amount of time using EstimatorXpress.”

HBXL sales and marketing director Joanna Mulgrew said they couldn’t have wished for better testimony as to the effectiveness of the software.

Joanna said: “Both Kuno Jackson and his client Annette Southcott were present at the   Master Builder of the Year Awards and were clearly very happy with the software and quotation provided.

“The client said the quote was highly detailed and professional and came with an FMB contract produced on our ContractsXpert software which Kuno uses alongside his EstimatorXpress package.

“We were also pleased to hear Kuno describe HBXL’s customer support as excellent. Nine other firms that use our software were also shortlisted for an award from the FMB.”

For further information on any HBXL product please call T: 0845 1234 065 or visit the web site www.hbxl.co.uk

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